The types of forms a small business site needs are best sorted by what comes in through them, because that decides the fields, the logic and where the entries go. An enquiry comes in through a contact form; a request for a price through a quote form; money through a payment or order form; a place through an RSVP or registration form; a new client through an intake form; an opinion through a feedback or survey form; an entry through a contest form; a subscriber through a newsletter form. This page walks the eight types in that order, gives the fields each one cannot do without, and names the free sheet on this site that sizes it, so the type is chosen before the builder is opened.
Forms that take in a person: contact, intake, newsletter
The contact form takes an enquiry: name, email, message. The intake form takes a new client and is the longest type, so it is split into steps of a phone screen each. The newsletter form takes one field, the email, and a consent box. The contact form design sheet sizes all three: fields times seconds is the time to fill, and the page's visitors times the start and finish rates is the entries a month, 36 on the worked example from 1,200 visitors.
Forms that take in a job: quote, order, payment
The quote form takes a request for a price and carries a service dropdown with conditional questions per service; on the request a quote form sheet a four-service form is built with 17 fields and shows 8. The order form takes lines with quantities and a pickup or delivery choice. The payment form takes money, and the payment form calculator prints what it charges: $243.56 on the worked example with $236.20 reaching the account after the processor's cut.
Forms that take in a place or an opinion: RSVP, registration, feedback, contest
The RSVP and the registration form take a place, the first with a yes or no and the second with a count and, when there is a ticket price, a payment line. The feedback and survey forms take an opinion and should be short and often anonymous. The contest form takes an entry and needs the rules and the consent beside it. Whatever the type, each entry is kept with its status in Shortcodo Pro, and the form's shortcode is kept with it so the same form goes on the next page.
Questions people ask about types of forms
How many types of forms does one site usually need?
Three: a contact form, one form that takes the site's main job, whether a quote, an order or a booking, and one that takes money. The rest are added when the event or the campaign needs them.
Is a survey a type of form?
On a small business site, yes: a short feedback form the site's own customers fill. Survey research as a profession is a different thing and not what this site covers.
Which type takes conditional logic?
Any of them, but the quote form needs it most, because its questions depend on the service picked.